FAQs

We aim to process and ship orders within 2-3 business days. Delivery times may vary based on location and shipping method. Billionheir is not responsible for delays caused by carriers or unforeseen events. Customers are responsible for providing accurate shipping information. Any additional shipping costs due to incorrect information will be borne by the customer.

Refunds and Returns Policy - Refunds will not be processed until the returned units are received and undergo a thorough inspection by our quality control team. A restocking fee of up to 25% of the purchase price may be applied, even if the units are found to be in excellent condition. Billionheir reserves the right to deny any returns or exchanges at our sole discretion.

If your package hasn’t arrived within the expected timeframe, please first check your tracking number. If it shows “delivered” but you haven’t received it, contact your local carrier. If it still can’t be located, email our support team within 7 days so we can assist you.

The Billionheir Membership program allows you to earn commissions on sales, receive exclusive perks, and access discounted hair products. Each membership tier is designed to fit your level of commitment and income goals.

Each membership tier is designed to support you at a different stage of your business. The primary difference is the commission rate and access to our advanced tools.
Emerald ($49.99/mo): Perfect for newcomers to the hair game. You'll earn a 10% commission on sales.
Ruby ($149.99/mo): Ideal for experienced sellers ready to build their empire. You'll earn a 17.5% commission and gain access to our advanced features like Targets and Bonuses and Affiliate Groups.
Royal ($299.99/mo): For those ready to dominate the market. You'll get our highest 25% commission and access to a full suite of advanced tools, including Affiliate Public Stores, Social Media Campaigns, and Influencer Seeding.

Once you sign up for a membership, you’ll get your own referral link. Every time someone makes a purchase using your link, you’ll earn commissions based on your tier.

Commission payouts are sent monthly via your chosen payment method.

Yes, you can upgrade at any time. Your new benefits and commission rates will apply immediately.

HD Lace: Ultra-thin and melts seamlessly into the skin for a natural look. Best for special occasions.
Transparent Lace: Slightly thicker but durable and blends well (especially for lighter skin tones). Ideal for daily wear.

Virgin hair is 100% unprocessed human hair. It has never been chemically treated, dyed, or permed, ensuring the highest quality and longevity.

Wash with sulfate-free shampoo and conditioner. Detangle gently with a wide-tooth comb starting from the ends. Air dry whenever possible. Use heat protectant if styling with hot tools.

Yes, all Billionheir virgin hair can be dyed, bleached, or styled. We recommend having chemical processes done by a professional stylist to avoid damage.

With proper care, our wigs and bundles can last 1–2 years (sometimes longer).

Keep your wig on a mannequin head or in a silk bag to maintain its shape and prevent tangling.